Customer Service Liaison Specialist

1 month ago


Stirling, Stirling, United Kingdom M&G Full time

We are seeking a skilled Customer Service Executive to join our team in Edinburgh or Stirling offices, with the possibility of homeworking 2 days a week.

The Customer Service Executive will play a key role in delivering a great service experience to our customers and their advisers, supporting a multi-functional, digitally led operation.

The ideal candidate will have experience in a customer service environment, preferably within a contact centre, and be able to listen for and understand a customer's request, identifying what is required to deliver to that need.

Key responsibilities include providing accurate and straightforward information to Advisers and Customers via the most appropriate channel, offering digital education and guidance, and identifying failure demand and options to migrate to new or existing self-service channels.

The successful candidate will be able to build rapport with customers, deliver a service that delights, and work collaboratively with colleagues to achieve and maintain competency in accordance with the T&C Governance scheme.

As a full-time role, the working hours are between 8.30am and 5.30pm Monday to Friday, with shifts rotated between 8.30am - 4.30pm, 9am - 5pm, or 9.30am - 5.30pm.

M&G plc values diversity and inclusivity, offering a supportive environment for our colleagues to thrive.

Key knowledge, skills, and experience include experience in a customer service environment, ability to listen and understand customer requests, and excellence in execution, with a focus on improving personal and organisational effectiveness.



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