Automotive Customer Service Specialist

1 week ago


Stirling, Stirling, United Kingdom Lookers Full time
Job Description
As a Senior Service Advisor at Stirling Audi, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a first-class experience. You will be working closely with the Aftersales Manager, Paul Rafferty, and the rest of the team to achieve our goals and objectives.

We are looking for an experienced and dedicated individual who can provide a warm and welcoming service to our customers. You will be responsible for booking MOTs, services, and repair work, as well as advising customers on warranty cover and upselling additional parts and accessories. Previous experience using Kerridge / ADP would be an advantage, as well as knowledge of other essential dealer systems.

With a competitive salary of £25,000 - £35,000 per annum, this is an exciting opportunity to join our dynamic team and contribute to our success. As a Senior Service Advisor, you will benefit from continuous training opportunities and have the potential for progression within Lookers. Key responsibilities include:
  1. Booking MOTs, services, and other repair work for our customers
  2. Advising customers about warranty cover and upselling additional parts / accessories
  3. Liaising with the full Aftersales department to organise and schedule appointments
  4. Managing a high-volume of customers daily as well as telephone calls and online booking queries
  5. Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
  6. Maintaining accurate customer records, and updating the systems when any bookings have been made


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