Account Growth Specialist
4 weeks ago
Hootsuite Inc. is seeking a highly motivated and experienced Sales and Account Management professional to join our team as an Account Specialist. In this role, you will be responsible for maintaining day-to-day contact with existing customers, driving customer health and experience.
About the Company:
- Hootsuite is a leading social media management platform that helps businesses connect with their customers and achieve their marketing goals.
- We are committed to providing our customers with exceptional service and support.
Responsibilities:
- Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience.
- Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite's value proposition in our pooled motion.
- Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
- Consistently contribute to generating team pipeline of upsell/product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
- Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
- Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database.
Requirements:
- 2-4 years of sales or customer success experience, preferably as an Account Executive, or Customer Success Associate or Customer Support Advocate.
- Fluent in French and English.
- Strong ability to articulate product features in an easy-to-understand language to inspire sales, build trust, and establish long-term relationships.
- Strong communication and presentation skills via various platforms, including by phone, video, email.
- Candidate must have a strong desire to proactively help and serve internal/external customers to meet their needs.
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.
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