Technical Training Specialist

1 month ago

StokeonTrent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time
Job Title: Technical Trainer

This role involves supporting the Company's internal and customer training needs, including identifying requirements, creating and delivering training materials, and producing User Guides. A strong understanding of the technologies provided as part of our Managed Services is essential, along with the ability to tailor training to the technical level of the audience.

Key Responsibilities:
  1. Training Needs Analysis:
    • Carry out Training Needs Analysis workshops to identify the training audience and stakeholders, roles associated with the subject of the training, and training gap analysis.
    • Draft training objectives and produce a Training Needs Analysis report.
  2. Training Design and Development:
    • Produce a Learning Specification for each course module detailing Training Objectives, Enabling Objectives, and Key Learning Points.
    • Develop training exercises and produce training content, including presentations, handouts, and other training material.
  3. Training Delivery:
    • Set up training environments at SecureCloud+ premises and on Customer sites.
    • Carry out post-training delivery assessment to ensure continual improvement.
  4. User / Support Documentation:
    • Produce User Guides and Manuals.
Education and Experience Requirements:

As the Technical Trainer, you will have:

  • A Level 3 Certificate in Education and Training.
  • A working knowledge of the technologies used in the Company's product set, including VMWare, Dell Technologies, Networking (Routers/Switches), User Acceptance Testing, MS Cloud, and ITIL v3/4 Foundation Certificate.
  • The ability to establish and develop a new role within the organisation.
  • Attention to detail and the ability to work to high levels of quality.

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