Technical Training Specialist

1 month ago

StokeonTrent, Stoke-on-Trent, United Kingdom GCS Ltd Full time
Job Title: Technical Trainer

At GCS Ltd, we are seeking a highly skilled Technical Trainer to join our team. As a Technical Trainer, you will play a crucial role in delivering high-quality training to our personnel and customers.

Key Responsibilities:
  1. Training Needs Analysis: Conduct thorough Training Needs Analysis workshops to identify training requirements, including the training audience, stakeholders, roles associated with the subject, training gaps, and objectives.
  2. Training Design and Development: Create Learning Specifications for each course module, detailing training objectives, enabling objectives, and key learning points. Develop training exercises, content, and materials, including presentations, handouts, and other resources.
  3. Training Delivery: Set up training environments, deliver training sessions, and conduct post-training assessments to ensure continuous improvement.
  4. User / Support Documentation: Produce user guides, manuals, and maintenance guides to support our personnel and customers.
Requirements:

To be successful in this role, you will need:

  1. A Level 3 Certificate in Education and Training.
  2. A working knowledge of technologies used in our product set, including VMWare, Dell Technologies, networking, user acceptance testing, MS Cloud, and ITIL v3/4 Foundation Certificate.
  3. Ability to establish and develop a new role within the organisation.
  4. Attention to detail and a commitment to high-quality work.
  5. Excellent written and verbal communication skills.
  6. Confidence when interacting with customers and technical personnel.
  7. Ability to represent the company professionally.
  8. Commitment to ongoing technical skill development.
  9. Initiative, pro-activeness, and strong team membership skills.
  10. Flexibility to adapt to changing organisational requirements.

UKSV clearance is required for this position, and candidates must be eligible to obtain SC clearance with a view to obtaining UK Developed Vetting (DV) clearance as required.

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