Technical Training Specialist

6 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time
Job Summary

We are seeking a highly skilled Technical Trainer to join our team at SecureCloud+. As a Technical Trainer, you will play a critical role in supporting our internal and customer training needs, including identifying requirements, creating and delivering training materials, and producing User Guides.

Key Responsibilities
  1. Training Needs Analysis
  • Conduct Training Needs Analysis workshops to identify the training audience and stakeholders, roles associated with the subject of the training, and training gap analysis.
  • Draft training objectives and produce a Training Needs Analysis report.
Training Design and Development
  • Produce a Learning Specification for each course module detailing Training Objectives, Enabling Objectives, and Key Learning Points.
  • Develop training exercises and produce training content, including presentations, handouts, and other training material.
Training Delivery
  • Set up training environments at SecureCloud+ premises and on Customer sites.
  • Carry out post-training delivery assessment to ensure continual improvement.
User / Support Documentation
  • Produce User Guides and Manuals.
Requirements
  • Level 3 Certificate in Education and Training
  • A working knowledge of the technologies used in our product set, including VMWare, Dell Technologies, Networking (Routers/Switches), User Acceptance Testing, MS Cloud, and ITIL v3/4 Foundation Certificate.
  • Ability to establish and develop a new role within the organisation.
  • Attention to detail and used to working to high levels of quality.

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