Service Delivery Engineer

4 weeks ago


Brighton, Brighton and Hove, United Kingdom ACS Performance Careers Full time

**ACS Performance Careers: Delivering Exceptional Service Solutions**

As a Technical Support Specialist, you will be at the forefront of our service delivery efforts. Your primary responsibility will be to provide expert technical support to our customers, ensuring their equipment is running smoothly and efficiently.

Key Responsibilities:

  • Troubleshoot equipment issues via phone, email, or site visits
  • Collaborate with customers on logistics, including shipping and returns
  • Repair faulty equipment according to Turnaround Time targets
  • Prepare comprehensive service reports highlighting areas for improvement
  • Evaluate complex cases and escalate when necessary
  • Contribute to design and development through product testing and occasional instrument building
  • Analyze data to track KPIs such as Mean-Time-To-Failure and Customer Satisfaction
  • Engage in promotional activities to boost sales of contracts and service parts
  • Represent our company at trade shows and provide customer training

Join Our Team:

We offer a competitive salary of $65,000 - $85,000 per annum, ongoing professional development opportunities, and a collaborative work environment. If you're passionate about delivering exceptional service solutions, we encourage you to apply



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