Service Delivery and Operations Manager

18 hours ago


Brighton, Brighton and Hove, United Kingdom Yolk Recruitment Ltd Full time

Yolk Recruitment Ltd is seeking an experienced Senior Service Delivery Manager to join its team and drive excellence in digital service delivery. This senior-level role requires a strategic thinker with a passion for improving processes and driving results.

The successful candidate will be responsible for ensuring that all digital services meet the required quality and performance standards, planning for future growth and mitigating risks. They will also serve as the primary contact for digital and technology communications within the business, leading IT service reviews and providing clear, actionable insights.

With a strong background in IT service management and excellent leadership skills, the Senior Service Delivery Manager will be able to foster collaborative relationships across departments, manage recurring problems through root cause analysis and resolution, and mentor and develop team members to support their career progression.

The estimated salary for this position is £56,500 - £62,000 per annum, taking into account the location and industry standards. Yolk Recruitment Ltd offers a range of benefits, including a 29% pension scheme and opportunities for career development and growth.



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