Service Delivery Performance Expert

3 days ago


Brighton, Brighton and Hove, United Kingdom Sanderson Recruitment Careers Full time

Job Overview

We are looking for a Service Delivery Performance Expert to join our Client Finance Operations team. As a key member of this team, you will be responsible for enhancing insurer relationships, ensuring service excellence, and contributing to the delivery of high-quality outcomes.

This is an excellent opportunity for a candidate with a background in finance or insurance broking accounts to make a real impact in a dynamic and growing business. You will work closely with managers and senior managers to manage the interface between client finance teams, client-facing broking businesses, and insurers.

Key Responsibilities:

  • Providing technical support to client finance teams, ensuring optimal levels of service for insurers.
  • Building and strengthening insurer relationships by reviewing processes, fostering collaboration, and leading partnership meetings.
  • Developing and monitoring KPIs/SLAs, ensuring the team meets performance targets.

Estimated Salary: £60,000

Location: Brighton (Hybrid Working Available)



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