Service Delivery Performance Expert
3 days ago
Job Overview
We are looking for a Service Delivery Performance Expert to join our Client Finance Operations team. As a key member of this team, you will be responsible for enhancing insurer relationships, ensuring service excellence, and contributing to the delivery of high-quality outcomes.
This is an excellent opportunity for a candidate with a background in finance or insurance broking accounts to make a real impact in a dynamic and growing business. You will work closely with managers and senior managers to manage the interface between client finance teams, client-facing broking businesses, and insurers.
Key Responsibilities:
- Providing technical support to client finance teams, ensuring optimal levels of service for insurers.
- Building and strengthening insurer relationships by reviewing processes, fostering collaboration, and leading partnership meetings.
- Developing and monitoring KPIs/SLAs, ensuring the team meets performance targets.
Estimated Salary: £60,000
Location: Brighton (Hybrid Working Available)
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