Service Delivery Manager

1 month ago


Brighton, Brighton and Hove, United Kingdom Office Angels Full time

Job Title: Service Delivery Manager - Insurance Professional

Location: Brighton

Contract Details: Permanent, Full Time

Estimated Salary: £45,000 - £60,000 per annum (dependent on experience)

About Our Client:

We are working with a leading organisation in the insurance industry, offering a wide range of services to their clients. They are committed to providing exceptional service and tailor-made solutions to meet the unique needs of their customers.

Benefits & Perks:

  • Competitive salary with attractive benefits package
  • Opportunities for professional development and growth
  • Collaborative and inclusive work environment
  • Flexible working arrangements
  • Exciting and challenging projects

Responsibilities:

  • Work closely with managers to bridge communication between insurance teams, brokers, and insurers.
  • Ensure insurers receive the best possible service, fostering strong relationships and setting up key meetings.
  • Track and improve performance goals for the team, ensuring they meet set standards.
  • Provide regular updates to management on goals, projects, and any issues with insurers.
  • Handle credit control requests from insurers and manage settlement responses effectively.
  • Support insurance teams with resolving questions on payments, reviewing performance with insurers, and ensuring issues are tracked and resolved promptly.
  • Collaborate with managers in handling escalated issues, identifying training needs, and providing constructive feedback to team members during regular meetings and annual reviews.

Essential Skills and Qualifications:

  • Background in finance or insurance is essential.
  • Working knowledge of desktop software commonly used in insurance broking, including Microsoft Office suite, Excel, Power BI, Sector, and A4B.
  • Familiarity with general and legal principles applicable to insurance, particularly FSA client money rules.

Desirable Skills and Qualifications:

  • Additional certifications or qualifications relevant to the insurance industry are desirable.
  • Experience in managing service delivery in a similar role is highly valued.


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