Senior Service Delivery Executive

19 hours ago


Brighton, Brighton and Hove, United Kingdom Office Angels Full time

Are you a seasoned Service Delivery Manager looking for a new challenge? Do you have experience in managing service delivery in the insurance sector?

About Our Role:

We are seeking an experienced Service Delivery Manager to join our team in Brighton. As a Service Delivery Manager, you will be responsible for ensuring insurers receive the best possible service.

Salary:

The estimated salary for this position is £55,000 - £75,000 per annum, depending on experience.

Responsibilities:

  • Work with managers to bridge the communication between insurance teams, brokers, and insurers.
  • Ensure insurers receive the best possible service.
  • Act as the go-to person for any insurance-related issues, strengthening relationships with insurers and setting up key meetings.
  • Track and improve performance goals for the team, ensuring they meet set standards.
  • Provide regular updates to management on goals, projects, and any issues with insurers.
  • Handle credit control requests from insurers and manage settlement responses.
  • Assist insurance teams with resolving questions on payments, reviewing performance with insurers, and ensuring issues are tracked and resolved promptly.
  • Support managers in handling escalated issues, identifying training needs, and providing constructive feedback to team members during regular meetings and annual reviews.

Essential (Knowledge, skills, qualifications, experience):

  • Background in finance or insurance.
  • Working knowledge of desktop software commonly used in insurance broking, including Microsoft Office suite, Excel, Power BI, Sector, and A4B.
  • Familiarity with general and legal principles applicable to insurance, particularly FSA client money rules.

Desirable (Knowledge, skills, qualifications, experience):

  • Additional certifications or qualifications relevant to the insurance industry.
  • Experience in managing service delivery in a similar role.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.



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