Service Delivery Excellence Manager

13 hours ago


Brighton, Brighton and Hove, United Kingdom Yolk Recruitment Full time

Yolk Recruitment is seeking a seasoned Service Delivery Excellence Manager to join our team. As a key member of our organization, you will be responsible for overseeing the delivery of high-quality IT services to our clients. With a strong focus on customer satisfaction and service excellence, you will lead a team of professionals in driving business growth and improving operational efficiency.

The ideal candidate will have a proven track record of managing complex service delivery projects, with a keen eye for detail and a passion for innovation. You will be expected to develop and implement strategies to improve service quality, reduce costs, and enhance customer experience. Your expertise in IT service management frameworks, such as ITIL4, will be essential in driving process improvements and ensuring compliance with industry standards.

In this role, you will work closely with our client-facing teams to understand their needs and develop tailored solutions to meet their expectations. Your exceptional communication and interpersonal skills will enable you to build strong relationships with stakeholders, from senior executives to end-users, and ensure seamless collaboration across departments.

We offer a competitive salary range of £55,504 - £63,213, plus a generous 29% pension contribution. If you are a motivated and results-driven individual with a passion for service excellence, we encourage you to apply for this exciting opportunity.



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