Customer Experience Specialist

3 weeks ago


West Bromwich, Sandwell, United Kingdom Utilita Energy Full time

About the Role:

We are seeking a Customer Experience Specialist to join our team at Utilita Energy. In this role, you will be responsible for providing top-notch customer service through various channels, including face-to-face, telephony, and live chat.

You will work in our West Brom Retail Hub, where you will have the opportunity to collaborate with local charities and organizations, making a positive impact on the community.

This is an exciting opportunity to join a dynamic company that values its employees and customers alike. If you are a positive and solution-focused individual with a can-do attitude, we would love to hear from you.

About the Job:

  • Job Type: Full-time
  • Location: West Brom Hub
  • Salary: £25,272 per annum
  • Hours of Work: Monday to Saturday, shift rotation basis

About Us:

We are a leading energy company that provides award-winning services to over 800,000 homes across the UK. Our customers enjoy more visibility and control of their energy usage thanks to our innovative app and smart meters.

We are committed to sustainability and aim to become net zero by 2030. Our core values are Fairness, Smart, and Sustainability, which guide everything we do.

What We Offer:

  • Bonus Scheme: A structured bonus scheme that rewards our employees for their hard work and commitment to excellence.
  • Career Progression: Opportunities for career growth and development, including training and clear progression pathways.
  • Wellbeing: Access to our partnered Unmind App, which offers mental wellbeing resources and support.
  • Healthcare Scheme: An inclusive healthcare scheme that covers dental, eye care, and other essential benefits.
  • Paid Volunteering Day: An annual paid volunteering day to give back to the community.
  • Death in Service Benefit: A death in service benefit that provides peace of mind for our employees' loved ones.

How to Apply:

If you are passionate about delivering exceptional customer service and making a real difference in people's lives, please submit your application today.



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