Customer Relations Specialist

6 days ago


West Bromwich, Sandwell, United Kingdom Recruit4staff Full time
Job Description

We are seeking a highly skilled Customer Relations Specialist to join our team at Recruit4staff. As a key member of our Waste Management division, you will play a vital role in building and maintaining strong relationships with our customers.

Key Responsibilities:
  • Manage customer enquiries and complaints in a professional and efficient manner
  • Visit customers in the field to resolve issues and maintain a continued trading relationship
  • Plan and manage your own diary to ensure timely resolution of customer queries
  • Use our CRM system to effectively manage your workload and engage in contractual matters
Requirements:
  • Experience in a customer service role with a focus on complaint management
  • Excellent communication, interpersonal, and analytical skills
  • A full driving licence and flexibility to travel for meetings, training, and site visits
  • Minimum 1 year experience within retentions (desirable)
Salary and Benefits:

The successful candidate can expect a competitive salary of up to £27,000 per annum, plus benefits that include a permanent position and standard Monday to Friday hours.



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