Customer Experience Specialist
3 months ago
We are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in West Bromwich, United Kingdom.
Key Responsibilities:- Provide exceptional customer service via phone, email, and chat, resolving queries efficiently and escalating when necessary.
- Offer accurate product and service information, ensuring customer satisfaction and loyalty.
- Process customer orders, manage account information, and maintain accurate records of customer interactions.
- Collaborate with other departments to ensure seamless customer experiences.
- Assist with administrative tasks as needed, contributing to a productive and efficient work environment.
- Previous experience in a customer-facing role, preferably in a similar industry.
- Excellent communication and problem-solving skills, with the ability to handle high-volume queries.
- Proficiency in Microsoft Office and CRM systems, with a willingness to learn and adapt.
- Ability to work independently and as part of a team, with flexible working hours including weekends.
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits, supporting your overall well-being.
- Training and development opportunities, helping you grow professionally.
- Supportive work environment with clear career progression, empowering you to succeed.
- Flexible working options, allowing you to balance work and personal life.
If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply for the Customer Service Advisor position in West Bromwich.
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Customer Experience Specialist
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