Retail Energy Specialist

1 day ago


West Bromwich, Sandwell, United Kingdom Utilita Energy Full time
Job Description: Retail Energy Specialist

Estimated Salary: £25,272 - £30,000 per annum

We are looking for a highly skilled and customer-focused Retail Energy Specialist to join our team. As a key member of our sales and customer support team, you will play a crucial role in providing exceptional customer service and ensuring that our customers receive the best possible experience.

About Us:

Utilita Energy is a leading energy company with over 800,000 customers across the UK. We pride ourselves on being an innovative and customer-centric organization, using the latest technology to provide our customers with more visibility and control over their energy usage.

Key Responsibilities:

  • Use our in-house CRM system to tackle customer inquiries head-on, resolving issues efficiently and effectively
  • Top up customers' gas and electric meters, providing excellent customer service
  • Share energy efficiency tips and tricks with customers, promoting sustainability and reducing energy consumption
  • Collaborate with local charities and organizations, promoting our charitable foundation, 'Utilita Giving'

Requirements:

  • A positive and solution-focused attitude, with excellent communication skills
  • Ability to adapt to different customer contact channels, including face-to-face, live chat, and phone support
  • Previous experience in a customer-focused role, either face-to-face or telephony

Benefits:

  • Bonus scheme with personal and business elements
  • Career progression opportunities, including training and clear progression pathways
  • Access to exclusive packages, including discounted home Sky TV and broadband
  • Paid volunteering day every year, plus the chance to be involved in various fundraising opportunities

What We Offer:

We offer a competitive salary, bonuses, and a range of benefits, including career progression opportunities, access to exclusive packages, and paid volunteering days.



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