Retail Customer Support Specialist

2 days ago


West Bromwich, Sandwell, United Kingdom Utilita Energy Full time
About the Opportunity

We are looking for a Retail Customer Support Specialist to join our team at Utilita Energy. As an Energy Expert Advisor, you will play a vital role in delivering exceptional customer experiences through various channels.

Key Responsibilities
  • Resolve customer queries promptly and provide tailored solutions to their energy needs.
  • Develop a comprehensive understanding of our products and services to provide informed advice to customers.
  • Collaborate with colleagues to ensure seamless communication across different customer contact channels.
Requirements
  • A positive and solution-focused individual with excellent communication skills.
  • Ability to adapt quickly to new situations and prioritise tasks effectively.
  • Previous experience in a customer-facing role is highly advantageous.
What We Offer
  • Bonus Scheme – A structured bonus scheme that rewards personal and business achievements.
  • Career Progression – Opportunities for growth and development within the company.
  • Win Tickets – Exciting competitions to win tickets to shows and sporting events.
  • Time Off – 25 days annual leave plus bank holidays.
  • Wellbeing – Access to our partnered Unmind App for mental wellbeing support.
  • Healthcare Scheme – Comprehensive healthcare coverage including dental and eye care.
  • Employee Assistance Programme – Dedicated GP line, counselling support, and legal advice.
  • Exclusive Packages – Discounts on home Sky TV and broadband packages.
  • Giving Back – A paid volunteering day and opportunities to participate in fundraising activities.
  • Death in Service – A death-in-service benefit to support loved ones.
  • Pension – A contributory pension scheme.


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