Customer Coordinator

1 month ago


Salisbury, Wiltshire, United Kingdom Wessex Water Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Co-ordinator to join our Development Services team. As a key member of our team, you will play a crucial role in ensuring the smooth processing of water main applications, from receipt to completion.

Key Responsibilities
  • Process applications received from customers, producing offer letters and legal agreements as required.
  • Obtain designs for new water mains and services, ensuring compliance with industry standards and regulations.
  • Administer development projects, ensuring all necessary infrastructure charges, connections, and documentation are provided to stakeholders.
Requirements
  • Excellent communication and time management skills, with the ability to work independently and as part of a team.
  • Proficiency in Microsoft Excel, Word, and Outlook, with experience in providing estimates and managing customer applications.
  • Knowledge of the water sector and industry guidance, with a willingness to learn and adapt to new processes.
  • Good customer service skills, with the ability to build strong relationships with customers and stakeholders.
What We Offer
  • Total pension contributions up to 20%.
  • Career progression and professional development opportunities.
  • 25 days' holiday rising to 28 with length of service.
  • A healthcare package, life assurance, and a new electric car in exchange for part of your gross salary.
  • Cashback and discounts from over 3,000 retailers.
  • One paid volunteering day each year.
  • Enhanced family leave and pay arrangements.
  • An interactive health and wellbeing platform.
About Us

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. We aim to have a positive impact on the communities we serve and the natural environment.

We are committed to promoting diversity and inclusion, and we welcome applications from all candidates. We are a Disability Confident Employer and have signed the Armed Forces Covenant.



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