Homelessness Prevention Coordinator

5 days ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a highly skilled and experienced Housing Advice Specialist to join our team at CRA GROUP LIMITED. As an Early Intervention Housing Officer, you will play a critical role in providing support and guidance to clients who are vulnerable and at risk of homelessness.

Key Responsibilities
  • Act as the first point of contact for clients and others presenting to the service, providing initial triage assessments to identify support and housing needs.
  • Provide person-centered information, advice, guidance, and intervention to residents, enabling them to make informed choices about their housing needs and signposting as necessary.
  • Carry out holistic assessments of housing, health, and social care needs, providing appropriate interventions and referrals to minimize avoidable escalation to homelessness and the use of higher-level statutory and crisis service provision.
  • Advise and assist clients on housing options and services available, coordinating referrals to other services as required.
  • Ensure accurate logging and updating of client details, carrying out administrative duties to ensure efficient service delivery.
Key Accountabilities
  • Promote a housing options approach to service delivery, providing advice, information, and assistance to clients.
  • Prevent and resolve homelessness and housing issues through joint working with other departments and agencies.
  • Triage, assess, and determine the needs of customers, referring cases to the relevant team for specialist prevention and relief work.
  • Identify referrals to relevant agencies and input data to ensure IT systems are accurate and up-to-date.
  • Develop an understanding and knowledge of the support needs of all cohorts who may approach the local authority with a housing need, including mental health, substance misuse, offending, learning disabilities, physical health, education, employment, and training.
Essential Requirements
  • Experience of working with vulnerable customers is essential.
  • Experience of housing-related support services is essential.
  • Experience of the housing options approach to homelessness prevention is essential.
  • Experience of the Homelessness Reduction Act 2017 (as amended) is essential.
Essential Qualifications
  • A good level of general education is essential.

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