Homelessness Prevention Specialist

2 months ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Title: Homelessness Prevention Specialist

CRA GROUP LIMITED is seeking a highly skilled Homelessness Prevention Specialist to join our team. As a key member of our organization, you will play a vital role in preventing homelessness and providing support to individuals and families in need.

Key Responsibilities:
  • Provide tailored advice and guidance to customers approaching the Housing Options and Advice Service on a range of options and opportunities, including housing training, employment, wellbeing, welfare benefits, and debt.
  • Deliver specialist advice and casework services to a range of residents, including homeless households, households threatened with homelessness, young people, and families.
  • Work jointly with the Housing Assessment and Allocation Services to maximize homelessness prevention and the take-up of effective solutions to meet housing needs.
  • Collaborate with the Private Sector Initiatives Team to plan the delivery of a broad range of housing options that meet the needs of homeless households and others in housing need.
Key Skills and Experience:
  • Good knowledge of homelessness prevention and the public and private sector options available to people in housing need.
  • Good knowledge of the issues affecting homeless or households threatened with homelessness and the range of policy initiatives to address these.
  • Good knowledge of housing options, opportunities, training, employment, wellbeing, welfare benefits, and debt.
  • Good working knowledge of immigration and related social welfare legislation and benefit regulations.
  • Ability to apply negotiation tools and mediation to promote options and opportunities.
  • Ability to engage people who may be vulnerable, disadvantaged, or disillusioned in mature conversations about needs, aspirations, and life goals.
  • Ability to maintain detailed case records, recognize service priorities, and meet deadlines.
  • Ability and commitment to respond effectively to emergencies to achieve positive solutions.
  • Ability to work successfully with partner services to refer customers effectively and to develop and maintain effective joint working partnerships with a range of service providers.
  • Ability to work on own initiative and as part of a team to think creatively and solve problems to meet performance targets and to take responsibility and achieve desired service outcomes.
  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to provide first-rate customer care and achieve customer satisfaction and ensure that good value outcomes are achieved.
  • Ability and willingness to undertake home visits and site inspections if required.
  • Ability to apply for the Camden Ways of Working in all duties and relationships with colleagues, customers, and other parties.
  • Experience of working in a service within a pressurised and high-profile environment providing a quality service.
  • Experience of working in an advice setting.
  • Ability to manage a varied caseload including landlord/tenant, mortgage arrears, welfare rights, and homelessness in the public and private sector.

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