Hotel Front Desk Manager Assistant

7 days ago


Ipswich, Suffolk, United Kingdom Surya Hotels Full time

Surya Hotels is a dynamic and diverse company within the Flying Trade Group, operating 13 hotels and bars throughout East Anglia and Surrey. We're committed to delivering exceptional customer service and creating opportunities for our staff to advance their careers in hospitality.

Estimated Salary: £20,000 - £25,000 per annum

About the Role

We are seeking an experienced Hotel Front Desk Manager Assistant to join our team at The Mill Hotel in Sudbury, Suffolk. As a key member of our reception team, you will be responsible for providing a warm welcome to our guests, handling reservations, and ensuring seamless check-ins and check-outs.

Your duties will include:

  • Managing room allocations and updating the hotel's reservation system;
  • Responding to guest enquiries and resolving any issues promptly;
  • Processing payments and handling cash transactions with accuracy;
  • Maintaining a high level of cleanliness and organization in the reception area;
  • Working collaboratively with the hotel's senior management team to achieve excellent customer satisfaction scores.

In return for your hard work and dedication, we offer a competitive salary, opportunities for career advancement, and access to our Employee Assistance Programme through Hospitality Action.

Requirements

To succeed in this role, you will need:

  • A proven track record of working in a fast-paced hotel environment;
  • Excellent communication and interpersonal skills;
  • Able to work accurately with attention to detail;
  • Familiarity with hotel reservation systems and MS Office software;
  • A positive attitude and willingness to learn and grow with our company.

We're looking for someone who shares our values of 'Ownership with Personality' and is passionate about delivering exceptional customer experiences. If you're a motivated and enthusiastic individual who thrives in a dynamic environment, we'd love to hear from you



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