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Front of House Assistant

1 month ago

Ipswich, Suffolk, United Kingdom Fargo Systems Ltd Full time

Fargo Systems Ltd, a leading software development company for transport and logistic solutions, is seeking a skilled Front of House Assistant to join its expanding team in Ipswich. As a key member of the support department, you will report to the Support Manager and Directors, working in an office-based role with negotiable hours, including mornings.

The ideal candidate will have experience in application software support or the Transport, Logistics, or Shipping industries, with a passion for software and problem-solving. Key responsibilities include:

  • Providing excellent customer service and building relationships with clients
  • Managing incoming calls and emails, escalating issues to 2nd and 3rd line support
  • Working collaboratively with the support team to resolve customer queries

In addition to a competitive salary, you will receive a comprehensive benefits package, including life insurance and an Employee Perk Package with childcare vouchers, cycle to work incentives, and shopping and travel discounts.