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Front of House Assistant

1 month ago

Ipswich, Suffolk, United Kingdom Fargo Systems Ltd Full time

Fargo Systems Ltd is a leading software development company for transport and logistics solutions. Our Enterprise software is used by over 150 businesses, including blue-chip names, in more than 20 countries.

Job Opportunity:

We are seeking a Front of House Assistant to join our support department in Ipswich. This role involves managing incoming calls and emails from customers, providing product assistance and guidance, and liaising with 2nd and 3rd line support teams.

Key Responsibilities:
  1. First responder for front-line support calls and emails
  2. Triage and escalate calls
  3. Manage incoming calls and emails from customers
  4. Capture customer requirements
  5. Offer product assistance and guidance
  6. Liaise with 2nd and 3rd line support teams
Requirements:

Experience in application software support or the transport, logistics, or shipping industries is desirable. Strong customer service skills, good communication skills, and basic IT literacy are essential.

Benefits:

Our benefits package includes life insurance and an Employee Perk Package, which includes a Childcare Voucher Scheme, a Cycle to Work incentive scheme, and shopping and travel discounts.