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Senior IT Service Desk Analyst

1 month ago

Ipswich, Suffolk, United Kingdom Drax Group Full time

About this role:

We're seeking an experienced IT Service Desk Analyst to join our Global Service Desk team. As a vital member of our team, you'll provide exceptional customer service to our colleagues across the UK, North America, and Japan.

Your key responsibilities will include:

  • Resolving technical issues and service requests within agreed SLAs
  • Offering advice and guidance to other Service Desk members
  • Escalating complex issues and providing analytical solutions
  • Identifying and leading on improvement opportunities

Requirements:

  • Strong communication and problem-solving skills
  • Experience with Windows operating systems and Microsoft technologies
  • Knowledge of Active Directory, MS Entra, Group Policy, SCCM, Intune, and Autopilot
  • Mobile Device Management skills, including Windows and Apple devices
  • Installation, configuration, troubleshooting, and maintenance of PC hardware and software

We offer a range of benefits, including a discretionary bonus, private healthcare, and a Group Personal Pension Plan. If you're passionate about delivering exceptional customer service and have a strong technical background, we'd love to hear from you