Front Desk Representative
3 days ago
About the Role:
The Guest Service Assistant position at Holiday Inn Ipswich is a key role in ensuring guests receive a safe and outstanding experience. The successful candidate will report directly to the Guest Service Manager and be part of a dynamic team based at our hotel in Ipswich.
Key Responsibilities:
- Support the hotel in achieving brand and company metrics and objectives.
- Build and develop relationships with guests, assessing their needs and adapting style and approach accordingly.
- Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation.
- Follow SOPs to ensure consistent hospitality for all guests.
- Maintain a high level of product and service knowledge about all IHG hotels in the region and promote the hotel, products, and services to all guests.
What We Offer:
The role comes with a range of benefits, including annual conference events, apprenticeships, robust career development opportunities, and attractive discounts across various retailers and restaurants.
Requirements:
The ideal candidate will have previous experience in a fast-paced customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable, as is comfort with using a range of technology, including MS Office.
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