Business Intelligence Helpdesk Expert

6 days ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

About the Role

We are looking for a highly skilled Business Intelligence Helpdesk Expert to join our support team at Interface Recruitment UK. The successful candidate will provide exceptional technical support to our clients, working closely with internal teams to resolve issues and improve processes.

Key Responsibilities

  • Manage the support helpdesk, handling calls and emails from clients
  • Install, configure, and troubleshoot Analytics software, including SQL and PL/SQL
  • Prioritize and manage multiple open cases simultaneously, ensuring timely resolution
  • Support internal IT issues and troubleshoot system and network problems
  • Collaborate with external customers and internal teams to share knowledge and best practices
  • Provide feedback to development and product teams to inform improvements

Requirements

  • Previous experience in an IT/Software helpdesk role, preferably in Business Intelligence
  • Strong technical skills, including SQL, PL/SQL, and BI tools
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • A salary of £50,000 - £60,000 per annum, based on experience
  • Ongoing training and development opportunities to enhance your skills
  • A collaborative and supportive work environment

Location

Leeds, West Yorkshire



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