Business Intelligence Analyst

6 days ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

We are a Yorkshire-based tech success story, recognised for our award-winning software development house at the leading edge of Data Analytics and Business Intelligence.

Our Opportunity

We have an exciting opening in our Support Team due to continued growth.

The ideal candidate will possess previous experience in an IT/Software helpdesk role, with strong written communication, problem-solving, time management/self-organisation, and commercial awareness skills. They must also be able to pick up new skills quickly and work effectively in a fast-moving, demanding environment.

Key Responsibilities
  • Managing the support helpdesk, ensuring calls are dealt with swiftly and professionally
  • Learning, installing, and configuring Analytics software
  • Prioritising and managing multiple open cases simultaneously
  • Supporting internal IT issues
  • Troubleshooting system and network problems, as well as diagnosing and solving hardware or software faults
  • Building relationships with external customers and internal teams, sharing knowledge and information
  • Providing feedback to the development and product teams
  • Supporting the Test team with product testing on projects
  • Developing software investigation skills and overall test ability
Required Skills and Qualifications
  • Previous experience in an IT/Software helpdesk role
  • Strong written communication, problem-solving, time management/self-organisation, and commercial awareness
  • Able to pick up new skills quickly and work effectively in a fast-paced environment
  • Great teamwork and customer service skills
Knowledge and Experience
  • Familiarity with Business Intelligence applications, such as Qlikview, Tableau, MS Reporting Services, would be beneficial
  • Knowledge of network administration is desirable
Salary and Benefits

We offer a competitive salary range of £25,000 - £30,000 per annum, depending on experience, plus benefits and opportunities for career growth in the exciting field of data and analytics.



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