IT Application Support Consultant
6 days ago
We have an exciting opportunity for an IT Application Support Consultant to join our Support Team in Leeds.
About the CompanyInterface Recruitment UK is a Yorkshire-based tech success story, recognised for our award-winning software development house at the leading edge of Data Analytics and Business Intelligence.
Job DescriptionThe successful candidate will possess previous experience in an IT/Software helpdesk role, with strong written communication, problem-solving, time management/self-organisation, and commercial awareness skills. They must also be able to pick up new skills quickly and work effectively in a fast-moving, demanding environment.
Responsibilities- Managing the support helpdesk, ensuring calls are dealt with efficiently and professionally
- Learning, installing, and configuring Analytics software
- Prioritising and managing multiple open cases simultaneously
- Supporting internal IT issues
- Troubleshooting system and network problems, as well as diagnosing and solving hardware or software faults
- Building relationships with external customers and internal teams, sharing knowledge and information
- Providing feedback to the development and product teams
- Supporting the Test team with product testing on projects
- Developing software investigation skills and overall test ability
We offer a competitive salary range of £27,000 - £33,000 per annum, depending on experience, plus benefits and opportunities for career growth in the exciting field of data and analytics.
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