Technical Application Support Specialist

1 week ago


Wakefield, Wakefield, United Kingdom Card Factory Full time
About the Role

We are seeking a skilled Technical Application Support Specialist to join our IT department at Card Factory. This exciting opportunity involves providing technical knowledge for project and BAU incidents, as well as undertaking proactive monitoring of store tech applications.

Key Responsibilities
  • Provide 2nd / 3rd level support for store tech applications across the Card Factory Group in accordance with internal service levels, processes, and procedures.
  • Undertake technical problem management and root cause analysis.
  • Support the delivery of key projects, collaborating with other colleagues and support partners as required.
  • Maintain existing applications using available tools within the business.
Requirements
  • Experience in system testing standards and procedures for all testing cycles of system implementation and support.
  • Understanding of ERP Systems (SAP, Microsoft Dynamics AX (2012)).
  • Familiarity with Reporting Technologies (SSRS, Power BI).
About the Company

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being, including a salary of £35,000 - £45,000 per annum based on location and experience.



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