Technical Support Specialist

2 days ago


Wakefield, Wakefield, United Kingdom Austin Fraser Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team in Wakefield. As a key member of our support team, you will be responsible for providing first-class customer service while problem-solving and dealing with queries and faults raised by our clients.

Your role will involve working on a busy service desk, answering phone calls, web chats, and other forms of digital contacts, ensuring that you meet agreed SLA's and KPI's. You will also be supporting our long-term partner as they undergo a digital transformation, introducing new services and technologies.

We are looking for someone with excellent customer service skills, the ability to work as part of a team, and a high degree of initiative and creativity. If you have a passion for IT and enjoy solving complex problems, we want to hear from you.

Key Information:

  • Pay rate: £12 per hour
  • Shift patterns: 40 hours per week, 5 x 8 hour shifts between 7am-7pm
  • Location: Wakefield (full time on site)
  • Contract: 12 months temporary


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