Senior Technical Support Specialist

6 days ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

At Interface Recruitment UK, we are seeking a highly skilled 3rd Line IT Support Engineer to join our team. This is an exciting opportunity for a technical expert to take ownership of service tickets and provide senior-level support to both Service Desk and Infrastructure teams.

Company Overview

We are a dynamic and innovative organization that values diversity, equity, and inclusion. Our company has continued to grow ahead of market rivals, supported by a strong client base serviced expertly by an experienced team of engineers from various technical backgrounds.

The successful candidate will have the opportunity to work with a talented team of Service Desk Engineers, dealing with support escalations, as well as overlapping into the infrastructure space with the company's highly-skilled Infrastructure specialists.

Job Description

This role will be central to the overall IT function, requiring a high level of technical expertise and commercial focus. The successful candidate will operate in a very hands-on, technical capacity, covering high-level support of virtualized and physical server environments, as well as core Microsoft technologies, such as Office365 and Active Directory.

  • Provide senior-level technical support and guidance to both Service Desk and Infrastructure teams.
  • Coordinate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain strong relationships with clients to ensure their technical requirements are met.

Key Responsibilities:

  • Assist with the design, implementation, and maintenance of complex IT projects and initiatives.
  • Lead and participate in IT-related projects, ensuring timely delivery and quality outcomes.
  • Contribute to the development and maintenance of the IT team's technical skills and knowledge.

Benefits include a competitive salary and benefits package.

Required Skills and Qualifications

To be successful in this role, you will need to have:

  • 3rd Line IT Support Engineer experience with a commercial focus.
  • Expert-level knowledge of Microsoft technologies, including Office365 and Active Directory.
  • Strong analytical and problem-solving skills.

Estimated Salary: £65,000 - £80,000 per annum.



  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a skilled Technical Support Specialist to join our team at Interface Recruitment UK. As a Technical Support Specialist, you will provide technical support to end-users, IT departments, and third-party hardware suppliers on technical issues arising from the use of our extensive software...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    This is a leading Technology business that has continued to grow ahead of market rivals, supported by a strong client base serviced expertly by an experienced team of engineers from various technical backgrounds.Key Responsibilities:Provide high-level technical support for virtualized and physical server environments, as well as core Microsoft technologies,...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    This is a leading Technology business that has continued to grow ahead of market rivals, supported by a strong client base expertly serviced by an experienced team of engineers from various technical backgrounds.Key Responsibilities for the 3rd Line IT Support EngineerTo provide high-level technical support to the IT function, ensuring that the best possible...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    Job Title: Technical Support Specialist Job Description: We are seeking a skilled Technical Support Specialist to join our team at Interface Recruitment UK. The successful candidate will provide 1st, 2nd, and 3rd line technical support directly to end users, IT departments, and through third-party hardware suppliers on technical issues arising through the...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    Technical Support Specialist OpportunityAre you a skilled IT professional looking for a new challenge? We have an exciting opportunity for a Technical Support Specialist to join our team at Interface Recruitment UK.Key Responsibilities:Provide 1st and 2nd line technical support to our clientsDiagnose and resolve technical issues for users of our core and...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    Job Title: Technical Support SpecialistAbout Us: We are a leading recruitment agency based in the UK, providing expert solutions to businesses across various industries.Salary: £35,000 - £45,000 per annum, depending on experience.Job Description: As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients. Your...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    Job SummaryWe are seeking a highly skilled ICT Help Desk Technician to join our team at Interface Recruitment UK. As a key member of our support team, you will provide exceptional technical assistance to clients, ensuring they can utilize IT systems effectively and efficiently.About the Role:This is an exciting opportunity for a motivated individual with a...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    Technical Operations Specialist – Managed Service / Software CompanyOur client is a leading independent software vendor with a strong reputation for delivering high-quality software solutions to the public sector. As a Technical Operations Specialist, you will play a key role in supporting the company's software and technical support teams.The ideal...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    My client, a leading independent software vendor with extensive experience in serving the public sector, requires a skilled Technical Support Specialist to join their team. This individual will be responsible for delivering exceptional customer service, providing technical guidance and assistance, and contributing to the development of quality...


  • Wakefield, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Analyst to join our Digital Services team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional IT support to our staff, ensuring they have the necessary tools and resources to deliver high-quality patient care.Key...


  • Wakefield, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

    About the RoleWe are seeking a highly skilled Digital Technical Analyst to join our Digital Services team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will provide exceptional IT support to our staff, ensuring they have the tools and resources they need to deliver high-quality patient care.Key ResponsibilitiesProvide 1st and 2nd...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    At Interface Recruitment UK, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical expertise to clients across the public sector.Salary: £55,000 - £70,000 per annumThe ideal candidate will have a strong background in software and...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    Technical Support Analyst – Leeds City Centre 806Job Title: Technical Support AnalystLocation: Based in Leeds with occasional travel to other sites - must have driver's licenseReports to: IT ManagerHours of Work: 7.5 hours between 09:00 – 17:30 Monday to Friday with 1 hour for lunch. Flexibility is required according to workloads.Salary: Up to...


  • Wakefield, Wakefield, United Kingdom Millennium Support Full time

    Care and Compassion: Autism Support Specialist - Join us in making a difference in the lives of individuals with Autism and complex needs. As a Support Worker, you will provide expert care and support, empowering service users to reach their full potential.Role OverviewWork closely with service users, families, and colleagues to deliver tailored support...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    Interface Recruitment UK is seeking a highly skilled and experienced Senior IT Infrastructure Specialist to join their team.About the Role:We are looking for an exceptional individual to lead our IT infrastructure operations, ensuring seamless performance and high availability of our systems. As a Senior IT Infrastructure Specialist, you will be responsible...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Interface Recruitment UK. As a key member of our support team, you will be responsible for delivering exceptional technical support and ensuring the smooth operation of our email infrastructure.About the Role:The successful candidate will have excellent knowledge of...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    Job Title: Dedicated IT Support Specialist - Technical Infrastructure and ServicesOverview:This position is responsible for delivering technical support and management of all Server, Network, Telephony Infrastructure, Desktop PCs, and Mobile Devices within the Company. The role requires a strong understanding of Microsoft Windows servers, Unix Servers,...


  • Wakefield, Wakefield, United Kingdom The Wakefield Welding Centre Ltd Full time

    The Role:The Wakefield Welding Centre Ltd is seeking an experienced and skilled professional to join their team. The successful candidate will be responsible for the maintenance and repair of equipment, ensuring it operates at optimal levels and meets customer requirements.Key responsibilities include:Carrying out routine maintenance and repairs on welding...


  • Wakefield, Wakefield, United Kingdom Hays Specialist Recruitment Limited Full time

    At Hays Specialist Recruitment Limited, we are partnering with a rapidly expanding Multi-Academy Trust to find a skilled Assistant Accountant to join their Finance Team. This role offers a fantastic opportunity to work closely with the Finance Manager, providing high-quality financial processing support and contributing to the success of the organisation.Key...


  • Wakefield, Wakefield, United Kingdom Planet Recruitment Full time

    Job Title: ICT Support SpecialistJob Summary: We are seeking an ICT Support Specialist to join our team at Planet Recruitment. The successful candidate will be responsible for providing technical support to a Trust of primary schools, ensuring they have access to the latest ICT solutions.Key Responsibilities:* Provide technical support to primary schools,...