Senior Technical Support Specialist
6 days ago
At Interface Recruitment UK, we are seeking a highly skilled 3rd Line IT Support Engineer to join our team. This is an exciting opportunity for a technical expert to take ownership of service tickets and provide senior-level support to both Service Desk and Infrastructure teams.
Company OverviewWe are a dynamic and innovative organization that values diversity, equity, and inclusion. Our company has continued to grow ahead of market rivals, supported by a strong client base serviced expertly by an experienced team of engineers from various technical backgrounds.
The successful candidate will have the opportunity to work with a talented team of Service Desk Engineers, dealing with support escalations, as well as overlapping into the infrastructure space with the company's highly-skilled Infrastructure specialists.
Job DescriptionThis role will be central to the overall IT function, requiring a high level of technical expertise and commercial focus. The successful candidate will operate in a very hands-on, technical capacity, covering high-level support of virtualized and physical server environments, as well as core Microsoft technologies, such as Office365 and Active Directory.
- Provide senior-level technical support and guidance to both Service Desk and Infrastructure teams.
- Coordinate with cross-functional teams to identify and implement process improvements.
- Develop and maintain strong relationships with clients to ensure their technical requirements are met.
Key Responsibilities:
- Assist with the design, implementation, and maintenance of complex IT projects and initiatives.
- Lead and participate in IT-related projects, ensuring timely delivery and quality outcomes.
- Contribute to the development and maintenance of the IT team's technical skills and knowledge.
Benefits include a competitive salary and benefits package.
Required Skills and QualificationsTo be successful in this role, you will need to have:
- 3rd Line IT Support Engineer experience with a commercial focus.
- Expert-level knowledge of Microsoft technologies, including Office365 and Active Directory.
- Strong analytical and problem-solving skills.
Estimated Salary: £65,000 - £80,000 per annum.
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