Wakefield IT Helpdesk Specialist Trainee
2 weeks ago
£17,500 - £20,500 per year
About the Job:In this position, you'll work closely with our team of engineers in Wakefield, offering first and second line helpdesk support for various technologies.
The job involves collaboration with our Second Line technicians based at our main office in Wakefield. Key responsibilities include:
- Fielding and making phone calls to address customer inquiries.
- Efficiently resolving Office 365 issues.
- Providing general IT support for PCs and Macs.
- Identifying and fixing broadband, Wi-Fi, and network problems.
- Setting up network hardware and imaging computers according to company guidelines.
We have extensive experience in supporting local schools and businesses in Wakefield and surrounding areas for over two decades.
Our primary focus is on delivering managed IT support throughout Yorkshire, complemented by other services such as consultancy, IT hardware, telephony, broadband, and everything ICT-related.
Our aim is to deliver a comprehensive technology solution while fostering long-term relationships with our customers.
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