Customer Experience Advisor

2 months ago


Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

Job Summary:

We are seeking a highly skilled and enthusiastic Customer Advisor to join our team at the Isle of Wight Council. As a Customer Advisor, you will be the first point of contact for our customers, providing exceptional customer service and resolving a variety of enquiries across multiple channels.

Key Responsibilities:

  • Provide excellent customer service and resolve enquiries in a timely and professional manner
  • Use bespoke systems to manage customer contacts and process payments
  • Signpost customers and colleagues to ensure seamless service delivery
  • Manage room bookings and visitor systems to ensure efficient operations

Requirements:

  • Minimum of 4 GCSEs or equivalent
  • Customer service experience and literacy skills
  • Good communication and customer service skills
  • Ability to work in a fast-paced environment and remain calm under pressure

Working Arrangements:

The successful candidate will be required to work afternoons and will be primarily based in our help centres. However, you may be asked to work from our contact centre. The role will involve working early/late shifts, some weekends, and bank holidays.

About Us:

The Isle of Wight Council is a local authority that provides a range of services to the community. We are committed to delivering excellent customer service and providing a supportive and inclusive work environment.



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