Customer Service Representative

2 months ago


Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

About the Role:

We are seeking a skilled Customer Advisor to join our team at the Isle of Wight Council. As a Customer Advisor, you will be the first point of contact for a variety of enquiries, providing excellent customer service and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Resolve customer enquiries across multiple channels, including phone, email, and social media
  • Use bespoke systems to manage customer contacts and process payments
  • Signpost customers and colleagues to relevant information and resources
  • Manage room bookings and visitor systems

Requirements:

  • Minimum of 4 GCSEs or equivalent
  • Customer service experience and good communication skills
  • Literacy skills and ability to work in a team environment
  • Desirable: knowledge of telephony systems and the Council's CRM system

Working Arrangements:

The successful candidate will be required to work afternoons and will be primarily based in our help centres. However, you may be asked to work from our contact centre. The role will involve working early/late shifts, some weekends, and bank holidays.

About Us:

The Isle of Wight Council is a local authority that provides a range of services to the community. We are committed to delivering excellent customer service and providing a supportive and inclusive work environment.



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