Customer Service Representative

2 months ago


Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time
Customer Advisor Role

We are seeking a skilled Customer Advisor to join our busy team at the Isle of Wight Council. As a Customer Advisor, you will be the first point of contact for customers, resolving a variety of enquiries across multiple channels, including phone, email, and social media.

Key Responsibilities:
  • Resolve customer enquiries in a timely and professional manner
  • Use bespoke systems to manage customer contacts and process payments
  • Signpost customers and colleagues to relevant information and services
  • Manage room bookings and visitor systems
Requirements:
  • Excellent communication and customer service skills
  • Good literacy skills and ability to work with IT systems
  • Minimum of 4 GCSEs or equivalent
  • Customer service experience and knowledge of telephony systems and CRM systems
Working Arrangements:

The postholder will be required to work afternoons and will be primarily based in our help centres. However, you may be asked to work from our contact centre. The role will involve working early/late shifts, some weekends, and bank holidays.



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