Customer Service Representative

1 month ago


Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time
Customer Advisor Role

We are seeking a skilled Customer Advisor to join our team at the Isle of Wight Council. As a Customer Advisor, you will be the first point of contact for customers, providing excellent customer service and resolving enquiries across various channels.

Key Responsibilities:
  • Provide exceptional customer service and resolve enquiries in a timely and professional manner.
  • Use bespoke systems to manage customer contacts and process payments.
  • Keep customer records updated and accurate.
  • Signpost customers and colleagues to relevant information and resources.
  • Manage room bookings and visitor systems.
Requirements:
  • Minimum of 4 GCSEs or equivalent.
  • Customer service experience and good communication skills.
  • Literacy skills and ability to use IT systems.
  • Desirable: knowledge of telephony systems and the Council's CRM system.
Working Arrangements:

The postholder will be required to work afternoons and will be primarily based in our help centres. However, you may be asked to work from our contact centre. The role will involve working early/late shifts, some weekends, and bank holidays.



  • Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

    Customer Service Representative **About the Role** We are seeking a Customer Service Representative to join our team at the Isle of Wight Council. As a Customer Service Representative, you will be the first point of contact for customers, resolving a variety of enquiries across multiple channels, including phone, email, and social media. **Key...


  • Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

    Customer Service Representative **About the Role** We are seeking a Customer Service Representative to join our team at the Isle of Wight Council. As a Customer Service Representative, you will be the first point of contact for customers, resolving a variety of enquiries across multiple channels, including phone, email, and social media. **Key...


  • Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

    Are you passionate about delivering exceptional customer service? Do you have a strong desire to assist people and provide solutions to their queries? We are seeking a Customer Service Representative to join our Contact Centre team.Key Responsibilities: Respond to customer enquiries via phone, email, and social media Resolve customer complaints and issues in...


  • Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

    Customer Advisor RoleWe are seeking a skilled Customer Advisor to join our busy team at the Isle of Wight Council. As a Customer Advisor, you will be the first point of contact for customers, resolving a variety of enquiries across multiple channels, including phone, email, and social media.Key Responsibilities:Resolve customer enquiries in a timely and...


  • Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

    Customer Advisor RoleWe are seeking a skilled Customer Advisor to join our busy team at the Isle of Wight Council. As a Customer Advisor, you will be the first point of contact for customers, resolving a variety of enquiries across multiple channels, including phone, email, and social media.Key Responsibilities:Resolve customer enquiries in a timely and...


  • Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

    About the Role:We are seeking a skilled Customer Advisor to join our team at the Isle of Wight Council. As a Customer Advisor, you will be the first point of contact for a variety of enquiries, providing excellent customer service and resolving issues in a timely and professional manner.Key Responsibilities:Resolve customer enquiries across multiple...


  • Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

    About the Role:We are seeking a skilled Customer Advisor to join our team at the Isle of Wight Council. As a Customer Advisor, you will be the first point of contact for a variety of enquiries, providing excellent customer service and resolving issues in a timely and professional manner.Key Responsibilities:Resolve customer enquiries across multiple...


  • Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

    About the Role:We are seeking a Customer Advisor to join our busy team in the Contact Centre. As a Customer Advisor, you will be the first point of contact for a variety of enquiries across phone, email, and social media channels.Key Responsibilities:Resolve customer enquiries at the first point of contactUse bespoke systems to manage customer contacts and...


  • Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

    About the Role:We are seeking a Customer Advisor to join our busy team in the Contact Centre. As a Customer Advisor, you will be the first point of contact for a variety of enquiries across phone, email, and social media channels.Key Responsibilities:Resolve customer enquiries at the first point of contactUse bespoke systems to manage customer contacts and...


  • Ryde, Isle of Wight, United Kingdom BT Group Full time

    Key Responsibilities:As a Retail Advisor at BT Group, you will be the face of our brand, responsible for providing exceptional customer service and sales support to our customers.What You'll Do:Provide personalized service to customers, understanding their needs and preferences.Offer tailored solutions to customers, ensuring they find the right products and...


  • Ryde, Isle of Wight, United Kingdom Isle of Wight Jobs Recruitment Full time

    We are seeking a dynamic and ambitious Technical Sales Representative to join our team on the Isle of Wight. This is an exciting opportunity to work with a locally founded and well-established global business that values professionalism, motivation, and experience.With a strong focus on developing high-quality, British-made products and software solutions,...


  • Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

    Job Summary:We are seeking a highly skilled and enthusiastic Customer Advisor to join our team at the Isle of Wight Council. As a Customer Advisor, you will be the first point of contact for our customers, providing exceptional customer service and resolving a variety of enquiries across multiple channels.Key Responsibilities:Provide excellent customer...


  • Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

    Job Summary:We are seeking a highly skilled and enthusiastic Customer Advisor to join our team at the Isle of Wight Council. As a Customer Advisor, you will be the first point of contact for our customers, providing exceptional customer service and resolving a variety of enquiries across multiple channels.Key Responsibilities:Provide excellent customer...


  • Ryde, Isle of Wight, United Kingdom isleofwightjobs - Jobboard Full time

    Unlock Your Potential as a Technical Sales RepresentativeWe are seeking a dynamic and ambitious Technical Sales Representative to join our team on the Isle of Wight. As a key member of our sales team, you will play a crucial role in driving business growth and developing strong relationships with our clients.Key Responsibilities:Identify and engage potential...


  • Ryde, Isle of Wight, United Kingdom Royal Mail Group Full time

    Delivery Postie with DrivingAs a Delivery Postie with Driving, you will be responsible for delivering mail and packages to customers across the UK. This is a physically demanding role that requires you to be on your feet for long periods and work in all weather conditions.About You• You will be an upbeat, independent, and self-motivated individual who is...


  • Ryde, Isle of Wight, United Kingdom isleofwightjobs - Jobboard Full time

    We are seeking a skilled Technical Sales Representative to join our team on the Isle of Wight. As a key member of our sales team, you will be responsible for identifying and engaging potential clients in sectors such as maritime, renewable energy, and industrial markets.Key responsibilities include providing pre-sales and post-sales technical support,...


  • Ryde, Isle of Wight, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a skilled and motivated Postperson with Driving to join our team at Royal Mail Group. As a Postperson with Driving, you will be responsible for delivering mail and packages to customers across the region.Key ResponsibilitiesDeliver mail and packages to customers in a timely and efficient mannerOperate a vehicle safely and...


  • Ryde, Isle of Wight, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Postperson with Driving. As a key member of our delivery team, you will be responsible for delivering mail and packages to customers across the region.Key ResponsibilitiesDeliver mail and packages to customers in a timely and efficient mannerOperate a vehicle...

  • Kitchen Team Leader

    4 weeks ago


    Ryde, Isle of Wight, United Kingdom Greene King Full time

    Kitchen Team Leader Job Description **About the Role** As a Kitchen Team Leader at Greene King, you will be responsible for leading a team of kitchen staff to deliver exceptional food quality and service to our customers. You will be a role model for the team, maintaining high standards and ensuring every customer receives the perfect plate. **Key...

  • Kitchen Team Leader

    4 weeks ago


    Ryde, Isle of Wight, United Kingdom Greene King Full time

    Kitchen Team Leader Job Description **About the Role** As a Kitchen Team Leader at Greene King, you will be responsible for leading a team of kitchen staff to deliver exceptional food quality and service to our customers. You will be a role model for the team, maintaining high standards and ensuring every customer receives the perfect plate. **Key...