Customer Service Representative

2 months ago


Ryde, Isle of Wight, United Kingdom Isle of Wight Council Full time

Customer Service Representative

**About the Role**

We are seeking a Customer Service Representative to join our team at the Isle of Wight Council. As a Customer Service Representative, you will be the first point of contact for customers, resolving a variety of enquiries across multiple channels, including phone, email, and social media.

**Key Responsibilities**

* Provide excellent customer service, responding to customer enquiries in a timely and professional manner
* Use bespoke systems to manage customer contacts and process payments
* Signpost customers and colleagues to relevant information and resources
* Manage room bookings and visitor systems

**Requirements**

* A minimum of 4 GCSEs or equivalent
* Customer service experience, with good communication and customer service skills
* Literacy skills, with the ability to write clear and concise emails and letters
* Knowledge of telephony systems and the Council's CRM system is desirable

**Working Arrangements**

* The postholder will be required to work afternoons and will be primarily based in our help centres
* You may be asked to work from our contact centre, and will be required to work early/late shifts, some weekends and bank holidays

**What We Offer**

* A competitive salary and benefits package
* Opportunities for career progression and professional development
* A supportive and collaborative team environment

**How to Apply**

If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].



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