Customer Service Representative
3 weeks ago
About the Role:
We are seeking a Customer Advisor to join our busy team in the Contact Centre. As a Customer Advisor, you will be the first point of contact for a variety of enquiries across phone, email, and social media channels.
Key Responsibilities:
- Resolve customer enquiries at the first point of contact
- Use bespoke systems to manage customer contacts and process payments
- Keep customer records updated and signpost customers and colleagues as needed
- Manage room bookings and visitor systems
Requirements:
We are looking for a candidate with excellent communication and customer service skills, as well as good literacy skills and experience in customer service. Knowledge of telephony systems and the Council's CRM system would be desirable.
Working Arrangements:
The postholder will be required to work afternoons and will be primarily based in our help centres. However, you may be asked to work from our contact centre and will be required to work early/late shifts, some weekends, and bank holidays.
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