Global Export Service Manager
2 weeks ago
About the Role
We are seeking an experienced Global Export Service Manager to join our team in Heathrow. This is a challenging and rewarding role that requires strong organizational skills, excellent communication abilities, and a proven track record in export operations.
Job Description
- Manage email correspondence with customers and suppliers, ensuring timely responses.
- Coordinate vendor collections and optimize logistics operations for efficiency.
- Utilize Tango systems to generate shipping documentation, ensuring regulatory compliance.
- Generate shipment documents, including the master airway bill and house airway bill from start to finish.
- Prepare export entries in accordance with UK HMRC regulations to maintain compliance.
- Oversee post-flight tasks, ensuring smooth post-shipment processes and documentation.
- Handle job file invoicing and implement cost control measures for financial optimization.
- Investigate and address queries and complaints promptly, fostering positive customer relationships.
Requirements
- Solid experience in the industry, with a proven track record in export operations or related roles.
- Strong organizational skills.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Excellent communication skills, both written and verbal, for effective correspondence with customers, suppliers, and internal teams.
- Demonstrated ability to problem-solve and handle queries and complaints from customers and suppliers promptly and effectively.
What We Offer
- Full training and continuous professional development to ensure compliance with regulatory requirements.
- Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
- 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
- Explore various career paths and take advantage of development opportunities within our organisation.
Salary Information
The estimated annual salary for this role is £40,000 - £50,000, depending on experience.
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