Global Export Service Manager

2 weeks ago


Hounslow, Greater London, United Kingdom dbschenker Full time

About the Role

We are seeking an experienced Global Export Service Manager to join our team in Heathrow. This is a challenging and rewarding role that requires strong organizational skills, excellent communication abilities, and a proven track record in export operations.

Job Description

  • Manage email correspondence with customers and suppliers, ensuring timely responses.
  • Coordinate vendor collections and optimize logistics operations for efficiency.
  • Utilize Tango systems to generate shipping documentation, ensuring regulatory compliance.
  • Generate shipment documents, including the master airway bill and house airway bill from start to finish.
  • Prepare export entries in accordance with UK HMRC regulations to maintain compliance.
  • Oversee post-flight tasks, ensuring smooth post-shipment processes and documentation.
  • Handle job file invoicing and implement cost control measures for financial optimization.
  • Investigate and address queries and complaints promptly, fostering positive customer relationships.

Requirements

  • Solid experience in the industry, with a proven track record in export operations or related roles.
  • Strong organizational skills.
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Excellent communication skills, both written and verbal, for effective correspondence with customers, suppliers, and internal teams.
  • Demonstrated ability to problem-solve and handle queries and complaints from customers and suppliers promptly and effectively.

What We Offer

  • Full training and continuous professional development to ensure compliance with regulatory requirements.
  • Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
  • 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
  • Explore various career paths and take advantage of development opportunities within our organisation.

Salary Information

The estimated annual salary for this role is £40,000 - £50,000, depending on experience.



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