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Global Export Operations Specialist

1 month ago

Hounslow, Greater London, United Kingdom dbschenker Full time
About the Role

We are seeking a highly skilled Global Export Operations Specialist to join our team in London, Heathrow.

Job Description

This role involves providing top-notch export services to our valued customers and overseas partners. As a key member of our team, you will be responsible for ensuring efficiency and proactivity while delivering exceptional customer service.

You will be working closely with our sales and customer success teams to support customer visits and ensure timely and accurate invoicing. Additionally, you will be responsible for monitoring and responding to generic email boxes, arranging collection from vendors, and utilizing ProCarS/Tango to produce shipping documentation.

Key Responsibilities
  • Monitor and action generic email boxes and respond in a timely manner
  • Arranging collection from vendors
  • Utilizing ProCarS/Tango to produce shipping documentation Mawb, Hawb
  • Preparation of export entries in accordance with UK HMRC flights. Job file invoicing
  • Cost control. Action pending tray daily
  • Ensure all queries and complaints are investigated and responded to promptly, both from external and internal customers/suppliers
  • Support sales and CSM with customer visits as requested. Ensure customer invoicing is completed in a timely and accurate manner
  • Ensure all rates received are passed to the Team Leader for loading into ProCarS for auto rating
  • Supporting the Team Leader with management and development of staff/arranging the necessary workloads
Requirements

To succeed in this role, you will need:

  • A strong background in airfreight logistics
  • Expertise in planning, organizing, and executing export & import operations
  • Customer-focused with a commitment to satisfaction
  • Skillled in teamwork and team building
  • Flexible and effective communicator
  • Proficient in Word and Excel
What We Offer

We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience, plus a range of benefits including:

  • Full training and continued professional development to meet compliance and regulatory requirements
  • 20 days of holiday entitlement plus a day off for your birthday
  • Pension scheme with up to 6% matched employer contributions
  • Career paths and development opportunities for personal and professional growth
Join Our Team

If you're passionate about exceeding expectations and driving success in international trade, we want to hear from you.