Export Operator

1 day ago

Hounslow UK, West London, United Kingdom Ligentia Full time

Join Ligentia


We are seeking an Export Operator to join our growing team in Heathrow.


This crucial role involves handling general air and ocean export operations. You will coordinate the movement of all shipments, including customs clearances and transportation, and will be responsible for developing strong relationships between the company and existing customers.


If you are passionate about delivering excellent customer service and eager to support a collaborative team, we’d like to hear from you.


Your Role:


  • Freight Forwarding Processes: End-to-end working knowledge of freight forwarding processes and procedures.
  • Customs Clearance: Manage customs clearance requirements efficiently.
  • Customer Relationship Development: Build and maintain excellent relationships with clients.
  • Internal Collaboration: Work closely with internal teams to ensure client KPIs are achieved and exceeded.
  • Profitability Management: Oversee shipment profitability and margin management.
  • Supplier Negotiations: Negotiate and build strong relationships with suppliers.
  • Customer Portfolio Management: Manage your portfolio of customers in line with agreed operating procedures.
  • Reporting: Create customer-specific reports as needed.
  • Market Awareness: Maintain a good awareness of market trends and dynamics.
  • Team Support: Collaborate with team members and provide support and cover during absences.


What You'll Need:


  • Industry Experience: Background in freight forwarding / logistics.
  • Customer Service Skills: High levels of customer service and a passion for client satisfaction.
  • Team Player: Ability to work well within a team environment.
  • Time Management: Robust time management and organizational skills.
  • Communication Skills: Confident and articulate communicator.
  • Commercial Acumen: Good commercial awareness and business acumen.
  • Knowledge of Cargowise preferable


Our Working Environment


We offer a hybrid working environment, requiring on average 3 day a week from our Heathrow site for collaboration and team meetings. This balance ensures you have the flexibility to work remotely while staying connected with your colleagues.


Why Ligentia? Why now?


Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.


Ready to join us? Apply now

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