Freight Forwarding Specialist
1 day ago
Job Overview:
We are seeking an experienced Freight Forwarding Specialist to manage imports and exports via air, sea, and road shipments at Heathrow Personnel Careers.
Duties and Responsibilities:
- Import/Export Operations: Manage imports and exports, including air, sea, and road shipments, ensuring timely delivery and compliance with regulations.
- Booking Management: Take bookings and arrange collections and deliveries, coordinating with airlines and overseas agents as needed.
- Customs Documentation: Prepare accurate and complete customs documentation for all shipments, meeting regulatory requirements.
- Job Costing and Invoicing: Calculate job costs and generate invoices in a timely manner, maintaining high levels of accuracy.
- Key Account Management: Develop and maintain strong relationships with key accounts, understanding their needs and providing excellent customer service.
- Customer Updates: Keep clients informed about the status of their shipments, ensuring transparency and trust.
- Liaison with Airlines and Agents: Collaborate with airlines and overseas agents to ensure seamless operations and meet client expectations.
Requirements:
- Experience: 3+ years of experience in freight forwarding, specifically import/export operations.
- PC Literacy: Proficient in using PC applications relevant to the role, including software for logistics management and tracking.
- Customer Service: Excellent customer service skills to build strong relationships with clients and resolve issues promptly.
Working Hours: Monday-Friday, 8:00 am - 4:30 pm (with flexible hours available). On-call rota 1 in 4 weekends, workable from home.
Estimated Salary: £35,000 per annum, depending on experience.
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