Freight Forwarding Coordinator

7 hours ago


Hounslow, Greater London, United Kingdom Ligentia Full time

We are seeking a Freight Forwarding Coordinator to join our team at Ligentia in Heathrow.

This crucial role involves coordinating the movement of import airfreight shipments from beginning to end, including customs clearances and deliveries. You will also be responsible for developing strong relationships with our customers, ensuring their needs are met and helping to maximise the client experience.

Key Responsibilities:

  • End-to-end working knowledge of freight forwarding processes and procedures.
  • Manage customs clearance requirements efficiently.
  • Build and maintain excellent relationships with clients.
  • Work closely with internal teams to ensure client KPIs are achieved and exceeded.
  • Oversee shipment profitability and margin management.
  • Negotiate and build strong relationships with suppliers.
  • Manage your portfolio of customers in line with agreed operating procedures.
  • Create customer-specific reports as needed.
  • Maintain a good awareness of market trends and dynamics.
  • Collaborate with team members and provide support and cover during absences.

Key Skills & Experience:

  • A background in freight forwarding / logistics.
  • High levels of customer service and a passion for client satisfaction.
  • Ability to work well within a team environment.
  • Rapid time management and organisational skills.
  • A confident and articulate communicator.
  • Good commercial awareness and business acumen.
  • A knowledge of Cargowise is preferable.

Our Working Environment:

We offer a flexible, hybrid working environment that ensures you have the flexibility to work remotely while staying connected with your colleagues.



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