Freight Customer Service Coordinator

4 weeks ago


Hounslow, Greater London, United Kingdom Heathrow Personnel Full time

Heathrow Personnel is seeking a skilled Freight Customer Service Coordinator to manage key accounts and provide exceptional customer service.

Duties include:

  • Handling large key accounts and building strong relationships with clients
  • Taking bookings and ensuring timely shipment
  • Coordinating import/export documents and tracking shipments
  • Monitoring costs and negotiating rates with suppliers
  • Preparing monthly business activity reports and revenue reports
  • Responding to customer inquiries and resolving issues in a timely manner
  • Monitoring key performance indicators (KPIs)
  • Providing general administrative and customer service support

Requirements:

  • Previous experience in a similar role within the freight industry
  • Outstanding customer service skills and ability to build strong relationships
  • Proficiency in PC software and analytical skills

Working hours:

  • Monday to Friday, 09:00 to 17:30

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