Freight Customer Service Coordinator
4 weeks ago
Heathrow Personnel is seeking a skilled Freight Customer Service Coordinator to manage key accounts and provide exceptional customer service.
Duties include:
- Handling large key accounts and building strong relationships with clients
- Taking bookings and ensuring timely shipment
- Coordinating import/export documents and tracking shipments
- Monitoring costs and negotiating rates with suppliers
- Preparing monthly business activity reports and revenue reports
- Responding to customer inquiries and resolving issues in a timely manner
- Monitoring key performance indicators (KPIs)
- Providing general administrative and customer service support
Requirements:
- Previous experience in a similar role within the freight industry
- Outstanding customer service skills and ability to build strong relationships
- Proficiency in PC software and analytical skills
Working hours:
- Monday to Friday, 09:00 to 17:30
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