Logistics Operations Specialist

4 weeks ago


Hounslow, Greater London, United Kingdom Willis Global Ltd Full time

We are seeking a skilled Logistics Operations Specialist to join our team at Willis Global Ltd. The successful candidate will be responsible for managing shipments from start to finish, ensuring excellent customer service at all times.

Main Responsibilities:

  • Ensure quotation requests from customers are responded to in a timely manner, providing required follow-up and inputting into the company system if the quotation comes to fruition.
  • Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.
  • Liaise and negotiate with suppliers to ensure their costs are being provided at the time of booking.
  • Manage all necessary documentation and online forms for the efficient, cost-effective, and lawful execution of all import activities.
  • Provide collection/delivery notes and notification in writing of all relevant collection/delivery instructions.
  • Ensure Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP.
  • Liaise with Warehouse and Transport Department for reliable distribution for exports.
  • Ensure all Custom entries are completed to a high standard.
  • Arrange direct drives as per customer requests.

Key Skills and Qualifications:

  • Proven experience working in a fast-paced import/export operations department for a logistics specialist/freight forwarder/courier.
  • Customs Declaration Service (CDS) knowledge essential, with a solid background in UK Customs law and procedures.
  • Cargowise experience preferred but not essential as training will be provided.
  • Handling of AWB's and clearing shipments as required.


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