Authorisation Caseworker

5 days ago


Birmingham, Birmingham, United Kingdom Solicitors Regulation Authority Full time
About the Role

We are seeking an experienced Authorisation Caseworker to join our team at the Solicitors Regulation Authority. As a key member of our Authorisation function, you will play a crucial role in delivering our regulatory objectives and ensuring that our processes meet the required service levels and key performance indicators.

Key Responsibilities
  • Make complex regulatory decisions on a full range of applications for individuals entering the legal services market.
  • Work with our CRM system to ensure data integrity and efficiency.
  • Assist in delivering training and quality assurance measures.
  • Support and mentor colleagues across the wider directorate on procedural and technical queries.
  • Design and deliver training programs.
Requirements
  • Experience of making high-risk and complex decisions in a timely manner.
  • Detailed understanding of casework processes and a customer-focused passion for identifying improvements and efficiencies.
  • Ability to work collaboratively and confidently explain rules and requirements to others.
  • Experience of proactively dealing with demanding customers.
  • Excellent communication skills and a focus on delivering excellent customer service.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career progression and development.
  • A supportive and inclusive work environment.
  • Access to employee discount vouchers and a generous flexible benefits package.


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