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Regulatory Decision Maker

2 months ago

Birmingham, Birmingham, United Kingdom SRA Full time
About the Role

We are seeking a highly skilled Regulatory Decision Maker to join our team at the SRA. As an Authorisation Caseworker – Level 3, you will play a critical role in delivering our regulatory objectives and ensuring that our processes meet the required service levels and key performance indicators.

Key Responsibilities
  • Make complex regulatory decisions on a full range of applications for individuals entering the legal services market.
  • Work with our CRM system to ensure data integrity and efficiency.
  • Assist in delivering training and quality assurance measures.
  • Support and mentor colleagues across the directorate on procedural and technical queries.
  • Design and deliver training programs.
  • Prioritize workload with a high level of attention to detail.
Requirements
  • Experience of making high-risk and complex decisions in a timely manner.
  • Detailed understanding of casework processes and a customer-focused passion for identifying improvements and efficiencies.
  • Ability to work collaboratively and explain rules and requirements to others.
  • Experience of proactively dealing with demanding customers.
  • Experience of supporting and mentoring colleagues.
  • Experience of designing and delivering training.
  • Experience of navigating and editing our CRM system.
  • Excellent communication skills and a focus on delivering excellent customer service.
What We Offer
  • Opportunity to make a difference to regulatory outcomes.
  • Chance to develop knowledge across varied work areas.
  • Career progression and development opportunities.
  • Part of a high-performing team delivering excellent customer service.
  • Additional benefits package.