Regulatory Decision Maker
2 weeks ago
We are seeking a highly skilled Regulatory Decision Maker to join our team at the SRA. As an Authorisation Specialist, you will play a critical role in delivering our regulatory objectives and ensuring that our processes meet the relevant service levels and key performance indicators.
Key Responsibilities- Make regulatory decisions on a full range of applications for firms and/or individuals entering the legal services market.
- Use our CRM system to work with data, ensuring information platforms are efficient and up-to-date.
- Take ownership of effective resolution of applications, using initiative and workload management skills to prioritise tasks.
- Support new and existing staff through measures such as allocating work, quality assurance, coaching, and feedback.
- Work collaboratively within a team to deliver excellent customer service.
- Draft written correspondence and documents competently.
- Interrogate data, showcasing excellent IT skills.
- Deliver results against service level agreements.
- Casework experience with a focus on making risk-based decisions in line with regulatory frameworks.
- Ability to take ownership and ensure effective resolution of applications.
- Strong initiative and workload management skills, with the ability to prioritise.
- Ability to support new and existing staff through various measures.
- Excellent customer service skills.
- Competent user of IT systems.
- Opportunity to make a difference to regulatory outcomes with effective judgement making and responsibility for your own workload.
- Chance to coach and support others in the team.
- Development of knowledge across varied work areas within a multiskilled team.
- Career progression and development opportunities.
- Part of a high-performing team and supportive team, delivering excellent customer service.
- Additional 3% of annual basic salary for benefits.
- Pension scheme with employer contributions.
- 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme.
- Access to employee discount vouchers.
- Life Assurance cover of 4 times basic salary.
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