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Regulatory Decision Maker

2 months ago

Birmingham, Birmingham, United Kingdom SRA Full time
About the Role

We are seeking a highly skilled Authorisation Caseworker to join our team at the SRA. As an Authorisation Caseworker, you will play a critical role in delivering our regulatory objectives and ensuring that our processes meet the relevant service levels and key performance indicators.

Key Responsibilities
  • Make regulatory decisions on a full range of applications for firms and/or individuals entering the legal services market.
  • Use our CRM system to work with data and ensure information platforms are efficient and up to date.
  • Take ownership of effective resolution of applications, using initiative and workload management skills to prioritise tasks.
  • Support new and existing staff through various measures such as allocating work, quality assurance, coaching and feedback.
  • Work collaboratively within a team to deliver excellent customer service.
  • Draft written correspondence and documents competently.
  • Interrogate data, showcasing excellent IT skills.
  • Deliver results against service level agreements.
What We're Looking For
  • Casework experience with a focus on making risk-based decisions in line with regulatory frameworks.
  • Ability to take ownership and ensure effective resolution of applications.
  • Strong initiative and workload management skills, with the ability to prioritise.
  • Ability to support new and existing staff through various measures.
  • Excellent communication and interpersonal skills.
  • Competent user of IT systems.
What We Offer
  • Opportunity to make a difference to regulatory outcomes with effective judgement making and responsibility for your own workload.
  • Chance to coach and support others in the team.
  • Development of knowledge across varied work areas within a multiskilled team.
  • Career progression and development opportunities.
  • Part of a high-performing team and supportive team, delivering excellent customer service.
  • Additional 3% of annual basic salary for you to choose the benefits that best suit your lifestyle and personal situation.
  • Pension - We will contribute 1.5 - 2 times your contribution, up to a maximum combined contribution of 25%.
  • 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme.
  • Access to employee discount vouchers for savings on High Street brands, travel and supermarkets.
  • Life Assurance cover of 4 times basic salary.