Regulatory Decision Maker

3 days ago


Birmingham, Birmingham, United Kingdom SRA Full time
About the Role

We are seeking a highly skilled Regulatory Decision Maker to join our team at the SRA. As an Authorization Officer, you will play a critical role in delivering our regulatory objectives and ensuring that our processes meet the relevant service levels and key performance indicators.

Key Responsibilities
  • Make complex regulatory decisions on a full range of applications for individuals entering the legal services market.
  • Work with our CRM system to ensure information platforms are efficient and up-to-date.
  • Coach and support colleagues in the team.
  • Develop knowledge across varied work areas within a multi-skilled team.
  • Contribute to the development of our casework processes and identify improvements and efficiencies.
What We're Looking For
  • Experience of making high-risk and complex decisions in a timely manner.
  • Detailed understanding of casework processes and a customer-focused passion for identifying improvements and efficiencies.
  • Ability to work collaboratively and confidently explain rules and requirements to others.
  • Experience of proactively dealing with demanding customers.
  • Experience of supporting and mentoring colleagues on procedural and technical queries.
  • Experience of designing and delivering training and understanding quality assurance measures.
  • Experience of navigating and editing our CRM system with a focus on data integrity.
What We Offer
  • Opportunity to make a difference to regulatory outcomes with effective decision making.
  • Chance to develop knowledge across varied work areas within a multi-skilled team.
  • Development opportunities and career progression.
  • Additional 3% of annual basic salary for benefits.
  • Pension scheme with employer contributions.
  • 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme.
  • Access to employee discount vouchers.
  • Life Assurance cover of 4 times basic salary.


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