Regulatory Decision Maker
3 days ago
We are seeking a highly skilled Regulatory Decision Maker to join our team at the SRA. As an Authorization Officer, you will play a critical role in delivering our regulatory objectives and ensuring that our processes meet the relevant service levels and key performance indicators.
Key Responsibilities- Make complex regulatory decisions on a full range of applications for individuals entering the legal services market.
- Work with our CRM system to ensure information platforms are efficient and up-to-date.
- Coach and support colleagues in the team.
- Develop knowledge across varied work areas within a multi-skilled team.
- Contribute to the development of our casework processes and identify improvements and efficiencies.
- Experience of making high-risk and complex decisions in a timely manner.
- Detailed understanding of casework processes and a customer-focused passion for identifying improvements and efficiencies.
- Ability to work collaboratively and confidently explain rules and requirements to others.
- Experience of proactively dealing with demanding customers.
- Experience of supporting and mentoring colleagues on procedural and technical queries.
- Experience of designing and delivering training and understanding quality assurance measures.
- Experience of navigating and editing our CRM system with a focus on data integrity.
- Opportunity to make a difference to regulatory outcomes with effective decision making.
- Chance to develop knowledge across varied work areas within a multi-skilled team.
- Development opportunities and career progression.
- Additional 3% of annual basic salary for benefits.
- Pension scheme with employer contributions.
- 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme.
- Access to employee discount vouchers.
- Life Assurance cover of 4 times basic salary.
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Regulatory Decision Maker
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Regulatory Decision Maker
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Regulatory Decision Maker
1 week ago
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